Shipping Policy

Order Processing:

All orders are processed within 1-3 business days after purchase.

Shipping Methods:

We offer standard shipping via UPS, with an estimated delivery time of 5 business days within the contiguous United States.

Shipping Costs:

  • Standard Shipping: Shipping costs are calculated during checkout based on your order's total and delivery address.

  • International Shipping: At this time, we do not offer international shipping. However, we are actively working to expand our shipping options—stay tuned!

Delivery Confirmation:

Once your order has shipped, you’ll receive a confirmation email with a tracking number.

Track Your Order:

You can track your order using the tracking number provided in the shipment confirmation email.

Shipping Delays:

While we strive to meet our estimated delivery times, please be aware that occasional delays may occur due to factors outside of our control.

Damaged Items:

If your package arrives damaged, please contact Customer Service immediately, providing photos of the damage so we can assist you.

Non-Deliverable Addresses:

We are not responsible for packages returned as undeliverable due to incorrect or incomplete addresses provided by the customer. Please ensure your address is accurate at checkout.

Order Modifications:

If you need to make changes to your order, please contact Customer Service as soon as possible. Modifications can only be made before the order has shipped.

Holiday Shipping:

Please note that order processing and delivery times may be longer during peak holiday seasons.

For any questions or concerns regarding your order or shipping, feel free to reach out to our Customer Service team at info@emhymae.com. We're always here to help!